An Introduction to the Superyacht Industry
- Historical development
- Different types and styles of yacht
- The industry today – designers, builders, crews, insurers, brokers
- The owners and their requirements
- The role of the yacht manager
- Where can the superyacht be found?
- Future trends
Personnel
- Crew structures and sizes
- The role of the Captain
- Crew character and qualification requirements including STCW 95
- Recruitment, training and retention
- Career progression
- Contracts of employment, terms and conditions, ships articles
- MCA and qualification requirements
- International Labour Organisation (ILO)
- The Maritime Labour Convention (MLC)
Operational Management
- Why do we need Management Systems?
- Authority, policies and standing orders
- Safety management
- Documentation and record keeping
- Personnel
- Risk assessment
Interior Management and Catering
- Hospitality management review
- Operating procedures and policies
- Quality management
- Health and safety
- Food and drinks service
- Housekeeping
- Specialist guest service
Accounting
- Financial policy
- Bookkeeping
- Accounting
- Budgeting
- Costing
- Cash management
- Internal controls
- Charter accounting
- Auditing
- Value Added Tax (VAT)
- Brexit & VAT
- Corporate ownership
- Anti money laundering
- Bribery ACT
Chartering
- Superyacht chartering
- The Charter Broker Network
- Forms of charter agreement – what is included
- Chartering seasons and shows
- Commercial chartering or to defray costs
- Customer relations and fixing a charter
- Managing the charter – crew and guests